We are committed to providing a secure, transparent, and seamless checkout experience. This Payment Policy explains how payments are processed, the payment methods we accept, billing requirements, pricing, taxes, refunds, and other important payment-related information.
Payment Security
Your security is our priority.
All payments made on Divihaven are securely processed through Shopify's checkout and trusted third-party payment providers. We do not collect or store your complete credit or debit card information. Payment information is encrypted and processed using industry-standard security protocols that comply with PCI DSS requirements.
Our payment partners use advanced fraud detection and encryption technologies to protect your personal and financial information during every transaction.
Accepted Payment Methods
We accept a variety of secure payment methods to make shopping with us convenient. Available payment options may include:
- Visa
- Mastercard
- American Express
- Discover
- Apple Pay
- Google Pay
- Shop Pay
Available payment options may vary depending on your location and the device you use.
Billing Information
Customers are responsible for providing accurate and complete billing information at checkout.
Please ensure that:
- Your billing name matches your payment method.
- Your billing address is correct.
- Your email address and phone number are current.
- Payment information is valid and up to date.
Incorrect billing information may result in payment delays or order cancellation.
Order Verification
To protect our customers from fraudulent transactions, some orders may require additional verification before shipment.
If verification is required, we may contact you to confirm:
- Your identity
- Billing or shipping information
- Payment authorization
Orders requiring verification may experience a short processing delay until verification is complete.
Pricing & Taxes
All prices displayed on our website are shown in the applicable currency unless otherwise stated.
Applicable sales taxes are calculated during checkout based on your shipping destination and local tax regulations.
Although we strive for pricing accuracy, errors may occasionally occur. If an incorrect price is displayed due to a technical or typographical error, Divihaven reserves the right to cancel or adjust the order after notifying the customer.
Currency
Orders are processed in the currency displayed during checkout.
If your payment card is issued in another currency, your financial institution may apply exchange rates or foreign transaction fees. These charges are determined by your card issuer and are not controlled by Divihaven.
Payment Authorization
When you place an order, your payment method may be authorized before your order is processed.
Authorization confirms that sufficient funds are available but does not always mean your payment has been captured immediately.
Payment is typically captured once your order has been approved for fulfillment.
Refund Processing
Approved refunds will be issued to the original payment method used for the purchase.
Once your refund has been processed by Divihaven, please allow approximately 2–10 business days for the funds to appear in your account. Processing times vary depending on your bank or payment provider but usually between 2-5 business days.
Shipping charges, expedited shipping fees, and other non-refundable charges may not be refunded unless required by law or due to our error.
Please refer to our Returns & Refund Policy for complete refund eligibility.
Promotions & Gift Cards
Discount codes, promotional offers, gift cards, and store credits must be applied during checkout and cannot usually be added after an order has been placed.
Unless otherwise stated:
- Only one promotional code may be used per order.
- Promotions cannot be exchanged for cash.
- Certain products may be excluded from promotional offers.
Contact Us
If you have any questions regarding payments, billing, or refunds, please contact our Customer Support team.
We are happy to assist you with payment inquiries and ensure your shopping experience is secure, smooth, and hassle-free.