Returns
Your satisfaction is our priority. We offer a hassle-free return policy to make shopping with us simple and worry-free.
Most purchases may be returned for any reason within 30 days of delivery. Returned items must be in their original packaging and include all accessories and components received with the order. All returns are subject to Divihaven and its suppliers' approval. Unauthorized returns may not be accepted, and shipping costs will not be reimbursed.
Return Process
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- Contact us
- Place the item in its original packaging whenever possible.
- Include all accessories, manuals, tags, and any promotional items that came with the product.
- Securely seal the package.
- Attach the provided return shipping label.
- Drop off the package at the specified shipping carrier or return location.
- Keep the shipping receipt and tracking number until the return is complete
Refund Processing
Once your return is received and approved—or when photos are accepted in place of a physical return—please allow 2–5 business days for your refund to be processed.
Damaged, Defective, or Missing Items
If your order is missing, damaged, or defective upon delivery, please contact us as soon as possible.
To process your claim, Divihaven may request photos or videos of the issue. Once approved, claims are typically resolved within 3–5 business days.
If a replacement product or replacement parts are requested, fulfillment will depend on inventory availability. Alternative solutions may be offered when necessary.
Limited Warranty
This limited warranty applies to products purchased from Divihaven. Unless otherwise stated, eligible products include a one-year limited warranty from the original purchase date, covering defects in materials and workmanship. Warranty coverage applies only to products purchased through Divihaven.
Warranty information is listed on the product page. If no warranty is specified, the product is not covered under warranty.
Warranty does not cover damage caused by shipping, misuse, improper installation, unauthorized repairs or modifications, normal wear and tear, or damage to accessories.
To initiate a claim:
- Contact Divihaven Customer Service.
- Provide your order details and proof of purchase.
- Submit photos or videos demonstrating the defect if requested.
- Follow the return instructions.
Defective products must be returned in the original packaging using the prepaid shipping label supplied by Divihaven, where applicable.
Warranty coverage is provided only after we verified the eligibility and determined that the claim meets the terms of this policy.